Each product that you take is under the guarantee by the manufacturer.
You can return the product you purchased in the same condition you received it within seven (7) days from the delivery date, without opening/destroying/spoiling the packaging or using the product. Return the product with a letter containing the product invoice and your order number.
For non-food products, there is no deterioration, breakage, tearing, destruction, use, etc. in the packaging. In cases where situations are detected and the product is not returned to the customer in the same condition as it was delivered, the product will not be returned and the price will not be refunded. If you want to return one of our coffee or similar food products, we accept unconditional returns for products that have not lost 80% of their total volume. The shipping cost of returned non-food products belongs to the customer.
Open and check the packages you think were damaged during shipment in front of the company representative (Cargo company) from whom you received them. If there is any damage to the product, do not take delivery of the product by keeping a report with the cargo company. Please note that after the product is received, you accept that the cargo company has fulfilled its duty fully.
The customer is obliged to return the product in the same condition as when it was delivered to him and, if used, to compensate for the loss of commercial value of the product due to use.
If the customer returns the product or withdraws from the purchase, the product price will be refunded within ten (10) days from the moment the returned product reaches us.
In cases where it detects any opening, deterioration, breakage, destruction, tearing, use or other situations in the non-food product and its packaging, and if the product cannot be returned in the same condition as when it was delivered to the customer, the product will not be returned and the price will not be refunded.
The shipping fee for products returned in accordance with the above conditions will be paid by the customer.
Money order refunds will be made within 2 business days, Credit Card refunds will be made within 3 business days. If your bank does not reflect credit card refunds to your account on the same day, you need to call your bank's credit card service. After the "Cancelled" warning appears regarding your order, the entire price is refunded to your credit card or the bank to which you made the transfer. Refunds made for installment sales are reflected as a positive balance on your credit card every month by your bank.
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